RESPONSIBLE GAMING

We take pride in providing the very best in online entertainment to our members. We recognise gaming as a form of entertainment and strive to provide our members with the best gaming experiences online. As a reputable and responsible operator, we want our members to be in the best position when they play with us. All our Customer Support team receive awareness training on problem gambling issues. A small but important portion of our members may have difficulty controlling their gaming habits which may lead to adverse effect on their finances, career, family and society. We strongly encourage you to take some time to read through the important messages to be aware and take precaution of your gaming behaviour.

Over18

You must be at least 18 years or older to access our website, and not considered a minor in the jurisdiction of your residence. It is illegal for anyone under the age of 18 years old to open an account or to place wagers on our website and we take our responsibility in this regard very seriously. If you are under 18 years of age, please do not play our games and exit our site immediately.

Please be informed that any wager (whether successful or pending) identified by us as placed by anyone under the age of 18 years old, will be cancelled or voided and the deposit refunded as soon as practicable. Those individuals will also be reported to the proper authorities.

The below are some reference sites for prevention of minors from accessing online gaming sites.

GUARD AGAINST PROBLEM GAMBLING

We strongly advise our members to monitor their playing behaviour regularly to see if they are playing excessively. Here is a Questionnaire from Gamblers Anonymous to assess potential gambling problems.

  • Did you ever lose time from work due to gambling?
  • Has gambling ever made your home life unhappy?
  • Did gambling affect your reputation?
  • Have you ever felt remorse after gambling
  • Did you ever gamble to get money with which to pay debts or otherwise solve financial difficulties?
  • Did gambling cause a decrease in your ambition or efficiency?
  • After losing did you feel you must return as soon as possible and win back your losses?
  • After a win did you have a strong urge to return and win more?
  • Did you often gamble until your last dollar was gone?
  • Did you ever borrow to finance your gambling?
  • Have you ever sold anything to finance gambling?
  • Were you reluctant to use gambling money for normal expenditures?
  • Did gambling make you careless of the welfare of yourself or your family?
  • Did you ever gamble longer than you had planned?
  • Have you ever gambled to escape worry or trouble?
  • Have you ever committed, or considered committing, an illegal act to finance gambling?
  • Did gambling cause you to have difficulty in sleeping?
  • Do arguments, disappointments or frustrations create within you an urge to gamble?
  • Did you ever have an urge to celebrate any good fortune by a few hours of gambling?
  • Have you ever considered self destruction or suicide as a result of your gambling?

The more questions you answer with “YES”, the more you may be at risk of developing a gambling disorder.

It is important to recognise as early as possible whether gambling is negatively affecting any aspects of your life to put preventative measures in place and get further support if needed.

You can also take an anonymous self-assessment tool for players by GamCare athttps://gamtest.se/v3/gamcare

We encourage you to seek family support and professional advice from any of the following organisations or contact our Customer Support team by email:support@lovebet.com

PLAYER PROTECTION TOOLS

The player protection tools set out below are available to LOVEBET members. We strongly advise our members to use any of the following tools to assist them as and when necessary.

Self-Exclusion

For your own protection, you can request Self-Exclusion from using our services at any time. When you request Self–Exclusion, we will block your account for the duration of the Self-Exclusion. During this time, any lifting of the Self-Exclusion will not be possible and you will no longer have access to your account or our services. We will also use all reasonable measures to return funds held in your account to you and to ensure you do not receive any marketing material during this time. You can make a Self-Exclusion request at any time as follows:

  • If you are using our website, through a request on the Responsible Gaming page, under ‘My Account’
  • If you are using our mobile site, through a request on the main page selecting ‘My Account’ and then ‘Responsible Gaming’
  • At any time by email: support@lovebet.com
  • At any time directly through our Customer Support team by LiveChat
  • Self-Exclusion from LOVEBET can be made for 6 months, 1 year, 2 years or 5 years. You can also request permanent Self-Exclusion from LOVEBET. Any request from you to lift the Self-Exclusion request during a Self-Exclusion period will not be considered

Where we receive a request for Self-Exclusion, we will permanently block your account for the period of time requested (the minimum period being 6 months). If the funds in your account are above the amount for minimum withdrawal, you will also be given an option to withdraw any remaining funds held in your account. Where a balance is below the minimum level for withdrawal, we will use reasonable measures to attempt to return the funds to you.

Please note:

  • all Self-Exclusions are irreversible for the duration of the specified time;
  • any new accounts you attempt to open during the Self-Exclusion period will be blocked as soon as detected;
  • we will take all reasonable measures to make sure you do not receive any promotional material;
  • if you have Self-Excluded with any other gambling operator(s) and/or service provider(s), it does not automatically apply to LOVEBET. You may wish to consider also excluding from other operators;
  • should you wish to return to LOVEBET after a period of Self-Exclusion (other than permanent Self-Exclusion), you will need to contact our Customer Support team by LiveChat , by email
  • Following a request to uplift Self-Exclusion, a ‘cooling off’ period of 24-48 hours will be applied before you are able to access your account.
  • LOVEBET reserves the right to exclude a player for a longer period of time at our discretion.
Self-Exclusion Via Our Website

To request Self-Exclusion on our website, you should select the period of Self-Exclusion (for example 6 months) from the drop down menu displayed in the ‘Self-Exclusion and Time Out’ section at My Account > Responsible Gaming. You will need to acknowledge your request for Self-Exclusion for the duration selected, by clicking the Apply button. Once you have selected the duration and clicked “APPLY”, you will receive a pop up message with your request. To confirm you wish to be Self-Excluded for the duration, you must click “YES” on the pop up message. Following a successful Self-Exclusion request, another pop up message will be displayed asking if you wish to withdraw any remaining funds held in your account. To withdraw remaining funds, click “YES” and you will be directed to the withdrawal page. If you click “No” or have a balance smaller than our minimum withdrawal level, a pop up message will be displayed confirming “You have applied for Self-Exclusion successfully and your account will be closed”.

Self-Exclusion Via Mobile Site

To request Self-Exclusion, you need to access ‘My Account’ from the main menu of the mobile website. Select the ‘Responsible Gaming’ and you will be re-directed to a page where you can select the period of Self-Exclusion (for example 6 months) from the drop down menu. You will need to acknowledge your request for Self-Exclusion, by clicking the “APPLY” button. Once you have clicked the “APPLY” button, you will receive a pop up message with confirmation of your request. To confirm you wish to be Self-Excluded for the duration selected, you must click “YES” on the pop up message. Following a successful Self-Exclusion request, another pop up message will be displayed asking if you wish to withdraw any remaining funds held in your account. To withdraw remaining funds, click “YES” and you will be directed to the withdrawal page. If you click “No” or have a balance smaller than our minimum withdrawal level, a pop up message will be displayed confirming “You have applied for Self-Exclusion successfully and your account will be closed”.

Self-Exclusion Via Email Or Customer Support Team

To request Self-Exclusion through our Customer Support Team, you can:

If you request Self-Exclusion by email, telephone or LiveChat, an email confirmation will be sent to you with confirmation of your Self-Exclusion request and any additional instructions to confirm your request.

Self-Exclusion Account Re-Activation

Once the Self-Exclusion period has ended (other than a permanent Self-Exclusion), your account will remain blocked until such time as you take steps to request re-activation of your account. If you wish to return to play on LOVEBET, you will need to contact our Customer Support team by LiveChat, by email: support@lovebet.com any time after your Self-Exclusion period has expired. Following a successful request to uplift Self-Exclusion, a ‘cooling off period’ of 24-48 hours will be applied before you are able to access your account.

If you have chosen to Self-Exclude from our services, you should also consider installing GamBlock at www.gamblock.com, a software application that will block your computer’s access to internet gaming websites. For your own protection, we also recommend you self-exclude from other online gaming operators where you hold an account and no longer ‘follow’ or ‘like’ accounts and/or pages linked to LOVEBET or similar gaming operators on Facebook, Twitter and other social media.

Time Out Facility

If at any time you would like to take a break from our services, you can do so using our Time Out facility accessed in your ‘My Account’ settings. This allows you to restrict your access to our services for a shorter period than Self-Exclusion.

You can request Time Out for 24 hours, 1 week, 1 month or 6 weeks.

Following a successful Time Out request, we will block your account for the duration of the Time Out. During this time, any lifting of the Time Out will not be possible and you will no longer have access to your account or our services. We will also use reasonable measures to ensure you do not receive any promotional material during this time. You can make request Time Out at any time as follows:

  • If you are using our website, through a request on the Responsible Gaming page, under ‘My Account‘
  • If you are using our mobile site, through a request on the main page selecting ‘My Account’ and then ‘Responsible Gaming’
  • At any time by email:support@lovebet.com
  • At any time directly through our Customer Care team by LiveChat

Where we receive a request for Time Out, we will permanently block your account for the period of time requested (the minimum period being 24 hours).

Please note:

  • all Time Outs are irreversible for the duration of the specified time;
  • any new accounts you attempt to open during the Time Out period will be blocked as soon as detected;
  • we will take all reasonable measures to make sure you do not receive any promotional material;
  • you may wish to consider extending your Time Out or opting for a period of Self-Exclusion.
Time Out Via Website:

To request Time Out on our website, you should select the period of Time Out (24 hours, 1 week, 1 month, or 6 weeks) from the drop down menu displayed in the ‘Self-Exclusion and Time Out’ section at My Account > Responsible Gaming. To confirm your request for Time Out for the duration selected, click the “APPLY” button, you will receive a pop up message with confirmation of your request.

Time Out Via Mobile Site

To request Time Out, you need to access ‘My Account’ from the main menu of the mobile website. Select the ‘Responsible Gaming’ icon and you will be re-directed to a page where you can select the period of Time Out (24 hours, 1 week, 1 month or 6 weeks) from the drop down menu. You will need to acknowledge your request for Time Out, by clicking the “APPLY” button. Once you have clicked the “APPLY” button, you will receive a pop up message with confirmation of your request.

Time Out Via Email Or Customer Care Team

To request Time Out through our Customer Support Team, you can:

If you request Time Out by email, telephone or LiveChat, an email confirmation will be sent to you with confirmation of your Time Out request and any additional instructions regarding your Time Out request.

Time Out Account Re-Activation

Once the Time Out period has ended, your account will remain blocked until such time as you take steps to request re-activation of your account. If you wish to return to play on LOVEBET, you will need to contact our Customer Support team by LiveChat, by email: support@lovebet.com any time after your Time Out has expired. A confirmation email will be sent to you following a successful request to uplift Time Out.

Deposit Limit

At the time of your first deposit, or at any time after your first deposit, you may limit the amount of funds to be deposited into your account on a daily basis. This limit can be set through your LOVEBET account by clicking on My Account > Responsible Gaming and using the tool in the section titled “Deposit Limit” where you should enter your preferred Daily Deposit Limit amount.

If you have set a deposit limit and now wish to reduce the deposit limit, you can do so immediately. Please note that you will be excluded from depositing any funds when your deposit limit is set to zero (0). Should you wish to increase or remove a deposit limit; a 24 hour cooling-off period will be applied from the latest time stamp indicated in the Deposit Limit settings. Any increase or removal will then only take effect after you have accessed your account to confirm that the request is still required.

MARKETING

We take reasonable steps to ensure you do not receive any marketing material during a Self-Exclusion or Time Out period. It may take up to two (2) business days from the date of application of the Player Protection Tool, on your LOVEBET account, for any marketing material to cease

If you have/had account exclusions or restrictions placed with any other gambling operator(s) and/or service provider(s), it does not automatically apply to LOVEBET.

If you feel that our marketing material is encouraging you to play more than you want, you can unsubscribe at any time by contacting our Customer Support team by email: support@lovebet.com

LOVEBET reserves the right to extend the application period on any other Player Protection Tool on a member at its sole discretion.

If you need any assistance regarding our Responsible Gaming Policy, please contact our Customer Support team by email: support@lovebet.com or by Live Chat

\